Effective Date: January 1, 2016
Categories of Information We Collect
“Personal Information” means any information about an identifiable individual by which you can be identified or contacted. The types of Personal Information we collect include: your name, mailing address, telephone or mobile number, birth date, payment card numbers, language preference, resume information, including your employment history and educational qualifications (if you submit employment applications), purchase/return/exchange information and e-mail address.
Identifying Purposes for Collection of Personal Information
Louvain collects, uses and discloses Personal Information in order to provide you with goods and services and/or information on products and services you might be interested in. We also collect, use and disclose your Personal Information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws. Louvain collects Personal Information for the following purposes:
To identify and contact you when you request that products be sent to you or others, make purchases or returns with us, or place an order with us.
To fulfill orders, process payments and ship products purchased by you.
To establish and maintain commercial relations with you.
To provide you with ongoing service and product offers.
If you submit your resume in connection with an employment application, to review and consider the information that you submitted in connection with your possible employment by Louvain and otherwise in connection with the hiring process;
To respond to your inquiries.
To provide you with information about our products and warranty claims.
To support Louvain’s core business functions such as internal business processes, reporting, marketing and advertising.
To notify you of product recalls or safety issues.
To process and respond to your application for current or future career opportunities.
To meet legal and regulatory requirements.
Makes an inquiry by telephone, by email or through our website.
Registers or provides information by email or through the internet.
Makes a purchase from Louvain’s Online Store.
Completes a customer profile or creates an account on the Online Store.
Applies for employment positions featured on our Site;
Issues a complaint regarding a Louvain product or service.
Requests information or assistance from Louvain.
Participates or responds to consumer survey or requests for opinions, concerns, and preferences regarding Louvain’s products and services.
Participating in contests, sweepstakes and other promotions.
Using other features of the Louvain Web Site that may be offered from time to time.
Limiting Collection of Personal Information
Use and Disclosure of Your Personal Information
Personal Information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable laws. From time to time, we may wish to use your Personal Information for new or additional purposes. We will obtain your consent to use your Personal Information for such new or additional purposes before doing so. We may also use and disclose your Personal Information to other third parties under the following limited circumstances:
with service providers or suppliers that help with our business operations, our Web Site or Online Store, including those service providers and suppliers that help us market our products and services, provide analytics, process payments, administer programs, operations, fulfill requests, surveys, contests, sweepstakes, or product reviews; or
with your consent; or
when necessary to protect the safety, property, or other rights of Louvain, our customers or employees, to detect and prevent fraud; or
when otherwise required or permitted by law.
Additionally, any suppliers or service providers that have access to Personal Information are chosen carefully by us and are required to have privacy and security standards that meet our requirements. We uses contracts and other measures with our service providers and suppliers to maintain the confidentiality and security of users’ Personal Information and to prevent Personal Information from being used for any other purpose, including for any advertising or other commercial purposes. However, you should know that service providers and suppliers performing services on our behalf may store, transfer and process Personal Information on servers located outside of Canada, in jurisdictions (including the United States) whose data protection laws differ from those of Canada. As a result, Personal Information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. For example, information may be shared in response to valid demands or requests from government authorities, courts and law enforcement officials in those countries. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require our service providers and suppliers to maintain protections on Personal Information that are equivalent to those that apply in Canada.
with information that is publicly available, such as a customer’s name, address and telephone number when listed in a directory or made available through directory assistance;
name, title or business address or telephone number of an employee of an organization;
non-personal information, which is information that does not identify you; or
other information about a customer or an employee that is publicly available and is set out in Regulations made pursuant to the Personal Information Protection and Electronic Documents Act (Canada).
Placing an Order on thE LOUVAIN Online Store
If you place for a product with our Online Store, we request the information reasonably needed by us to complete the processing of your orders and billing. When we collect payment information directly from you, like credit card numbers and expiration dates, we transmit this data directly from you to the credit card processing company and it is not stored by Louvain. We also share our users' Personal Information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than reasonably necessary for these purposes. We may also use the information to contact you regarding your order and to provide you with ongoing services and offers which may be of interest to you.
Cookies, Web Beacons, Tags and Other Similar Technologies
As you interact with our website, we may use automatic data collection technology and services to record and collect information that identifies your computer, tracks your use of our website and collects certain information about you and your surfing habits. This information may include information that identifies your device, IP address, browser type and language, referring and exit pages and URLs, keywords, date and time, what sections of a website you visit, and other similar information concerning your use. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions.
Our website uses “cookie,” “web beacon,” “tag” and other similar technologies. A cookie is a small data file that is placed on the hard drive of your computer so that your computer will “remember” information when you visit a website. Web beacons and tags are small strings of code that are used in conjunction with a cookie and that allow us to record activity on our website. A web beacon allows us to capture certain additional types of information about a visitor's actions on a website, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the web beacon is placed, and details about any items that were purchased.
You can reject or disable cookies by managing your browser settings and following the directions provided in your Internet provider’s “help” file. If you turn off cookies, you may still visit the website, but you may not be able to use some areas of the website.
Information obtained through cookies, web beacons and tags may be shared with or obtained by service providers on our behalf. If third parties provide such analytics services and software (see the section immediately below), the third parties may also receive the information collected and their use of such information is governed by their privacy policies.
Third-Party Advertising Partners
We use third-party service providers to serve advertisements on our behalf across the Internet. These advertising service providers may collect non-identifiable information about your visits to our website, and your interactions with our products and services. Such non-identifiable information does not include your name, address, email address or other Personal Information. Such providers may place and access their own cookies, tags, web beacons or similar technologies on your computer or device used to access the website to serve you ads or other content personalized to your interests. In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from Louvain.
“Do Not Track” Signals
Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as traffic data) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” signals or message and does not otherwise screen you from tracking without any action on our part.
Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior and after visiting our website. That said, we cannot control third party tracking and there may be some third party tracking over time and across third-party websites that occurs without our knowledge or consent.
Third Party Links
Our website may contain links to other websites which are not under the control of Louvain. We are not responsible for the privacy practices or content of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each website to which we may link that may collect personal information.
Information Received from Third Parties
We may receive information about you (including Personal Information) from third parties. For example, if you are on another website and you opt-in to receive information from Louvain, that website will forward to us your email address and other information about you so that we may contact you as requested. You may also choose to participate in a third party application or feature (such as one of our pages on Facebook or another social platform or website) through which you allow us to collect (or the third party to share) information about you, including Personal Information.
We maintain technical, physical and administrative security safeguards to protect your Personal Information against loss, theft, and unauthorized access. Any Personal Information you provide to us is exchanged on a secure server. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your Personal Information, we cannot ensure or warrant the security of any information you provide to us.
Accessing and Accuracy of your Personal Information
If you have registered for an account online, you may access certain categories of Personal Information by logging into your account. You may also request access to your Personal Information which we may hold by contacting our Louvain Privacy Officer at the contact information set forth below, and we will respond within the time periods provided for under applicable laws. We will need to verify your identity before providing you with the Personal Information we hold about you. There is no cost for such access request unless you require copies of records. We may not be able to provide you with access to your Personal Information if the information cannot be separated from the Personal Information of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege. If we cannot provide you with access to your Personal Information, we will advise you of the reasons access is being denied, unless we are prohibited by law from doing so.
You may request to update and change your Personal Information by e-mail or writing to the Louvain Privacy Officer at the contact information set forth below. We shall endeavor to correct or complete any Personal Information which you advise us is inaccurate or incomplete. If you have an account with our Online Store, you can log in and update your account information, including contact, billing and shipping information.
Our website is not intended for use by children under the age of 13, and we do not knowingly collect Personal Information from such children through our website. If you are under 13, please do not give us any Personal Information. If we learn that we have collected the Personal Information of such a child we will take steps to delete the information as soon as possible.
Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified herein at any time by contacting Louvain.
If you have any question or need help with your account, you may contact us to assist you.